Privacy policy.

Zed Consulting Pty Ltd ABN 89 633 273 177 trading as Zed Law (“Zed Law”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, submit data via forms, portals or chatbot, or otherwise engage with us.

1. Acceptance of Policy

By submitting your data to any of our website forms, client portals or chatbot, you agree that your information will be handled in accordance with this Privacy Policy

2. Collection of Personal Information

We collect personal information necessary to provide legal services and operate our business. This may include:

  • Name, address, email and phone number

  • Identification documents

  • Financial information

  • Information relevant to your legal matter

  • Any other information you provide via our website forms, client portals or chatbot

We collect this information directly from you or from third parties with your consent.

3. Use of Personal Information

We use your personal information to:

  • Provide legal advice and services

  • Communicate with you about your matter

  • Maintain and update client records

  • Send legal updates, reminders, and administrative communications (including SMS and email)

  • Improve our services and website functionality

  • Meet legal and regulatory obligations

4. Promotional Communications

We will only send you promotional content such as newsletters or marketing material if you have expressly consented or where you have not opted out. You can withdraw your consent or unsubscribe at any time by following the instructions in our communications or by contacting us directly.

5. Data Retention

We retain client information for internal purposes including service delivery, compliance, and record-keeping. Data is stored securely using reputable cloud service providers (such as Microsoft Azure or AWS) and is protected against unauthorised access or disclosure.

6. Disclosure of Personal Information

We do not disclose your personal information to third parties except:

  • As required to deliver our legal services (for example, to courts, regulators or counterparties)

  • Where required by law

  • With your express consent

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure digital storage, encryption, access controls, and regular system and policy reviews.

8. Access and Correction

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate or incomplete. Please contact us at hello@zed.law to make an access or correction request.

9. International Data Handling

We may engage offshore personnel or third-party service providers to support Zed Law’s operations, including administrative, paralegal, or IT functions. These may be located in countries such as the Philippines.

Where personal information is accessed or processed outside Australia:

  • We ensure that offshore providers are contractually bound to handle your information in accordance with this Privacy Policy and relevant privacy laws

  • Appropriate data security measures are in place including encryption, access controls, and confidentiality undertakings

10. Data Breach Response

If a data breach occurs, we will act quickly to assess, contain and mitigate the breach. Where required, we will notify affected individuals and report the breach to the relevant authorities under the Notifiable Data Breaches scheme.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website. Continued use of our website or services after updates are published constitutes acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at hello@zed.law.

To unsubscribe from promotional communications, follow the unsubscribe instructions in our emails or contact us directly.

Zed Law is the registered business name of Zed Consulting Pty Ltd ABN 89 633 273 177, Level 24, 3 International Towers, 300 Barangaroo Avenue, Sydney NSW 2000.